Privacy Policy – Monopoly Casino

What Data We Collect

We collect the following categories of personal data:

• Identity data — full name, date of birth, username
• Contact data — email address, phone number, postal address
• Financial data — payment method details, transaction history
• Technical data — IP address, browser type, device identifiers
• Usage data — pages visited, games played, session duration
• Verification data — copies of ID or proof of address (KYC documents)

How We Use Your Data

Your personal data is used for the following purposes:

• Account registration and identity verification
• Processing deposits, withdrawals, and transactions
• Complying with legal and regulatory obligations (UKGC, AML)
• Providing customer support and resolving disputes
• Sending service updates and, where permitted, promotional communications
• Analysing platform usage to improve the player experience

Legal Basis for Processing

We process your data on the following legal grounds under UK GDPR:

• Contract performance — processing needed to provide the service you signed up for
• Legal obligation — compliance with UKGC licensing, AML, and tax regulations
• Legitimate interests — fraud prevention and platform security
• Consent — for marketing communications (you may withdraw consent at any time)

Cookies

We use cookies and similar technologies to operate and improve our site. This includes essential cookies (required for site functionality), analytical cookies (to understand how players use the site), and marketing cookies (to deliver relevant content). You can manage your cookie preferences at any time via the cookie settings banner or your browser settings.

Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by UK gambling and anti-money laundering regulations. Financial records may be retained for up to 7 years in compliance with HMRC requirements. After these periods, data is securely deleted or anonymised.

Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Payment processors — to handle deposits and withdrawals securely
• Identity verification providers — for KYC and AML compliance
• Regulatory authorities — UKGC, HMRC, or law enforcement if legally required
• IT and hosting providers — who process data only under our instruction

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request corrections to inaccurate data
• Right to erasure — request deletion of your data (subject to legal retention obligations)
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing

Security

Monopoly Casino uses industry-standard 256-bit SSL encryption to protect all data transmitted between you and our platform. Access to personal data is restricted to authorised personnel only, and all staff are trained in data protection obligations. We regularly review and update our security measures to guard against unauthorised access, loss, or disclosure.

Contact & Complaints

To exercise any of your data rights or raise a privacy concern, please contact our Data Protection team at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.